Privacy Policy

Psyche Clinic is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

1. Who We Are

Psyche Clinic is a private mental health service based in the United Kingdom. For the purposes of data protection legislation, we are the ‘data controller’ of your personal data.
 

2. Information We Collect

We may collect and process the following types of personal data:

• Name, contact details (phone number, email, postal address)

• Date of birth, gender, and emergency contact information

• Medical history and mental health information

• Payment and billing details

• Website usage data (IP address, browser type, interaction logs)
   

3. How We Use Your Information

We collect your data to:

• Provide mental health assessments and treatment services

• Communicate with you about appointments or enquiries

• Maintain clinical records and comply with legal obligations

• Process payments

• Improve our website and services

We will only use your personal information where we have a lawful basis to do so.
 

4. Sharing Your Data

We do not sell your personal data. Your data may be shared with:

• Clinicians and staff within Psyche Clinic involved in your care

• External service providers (e.g. payment processors, IT support) who are contractually bound to protect your data

• Legal or regulatory authorities where required by law
   

5. How We Store and Protect Your Data

Your information is stored securely and accessed only by authorised personnel. We take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
 

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (in some circumstances)

• Object to or restrict processing

• Withdraw consent at any time (where consent is the lawful basis)

• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

7. Cookies and Website Data

Our website uses cookies to improve functionality and monitor performance. You can manage cookie preferences through your browser settings.
 

8. Retention of Data

We retain your data only for as long as necessary to provide services, meet legal obligations, and maintain clinical records as required by professional regulations.
 

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Psyche Clinic

10 Harley St, London W1G 9PF, UK
📧 [Insert Email Address]
📞 [Insert Phone Number]